Refund & Cancellation Policy.

The short version

Reports are digital products generated on demand from your answers. Because a report is created for you the moment you pay, all sales are considered final. We do make exceptions when something on our end fails — details below.

When you can request a refund

• Report failed to generate — if payment went through but no readable report ever appeared in your account within 24 hours, we’ll issue a full refund.
• Duplicate charge — if you were accidentally charged twice for the same report (same session), the duplicate will be refunded.
• Unauthorised payment — if a payment was made from your account without your authorisation and you notify us within 7 days, we’ll investigate and refund if verified.

When we can’t refund

• You changed your mind after reading the report
• You didn’t like the tone, content, or verdict of the report
• The report was successfully generated and visible in your account
• You gave inaccurate answers and the result reflected that

This is because reports are entertainment content generated uniquely for each request — once produced, we can’t “return” them.

How to request a refund

Email us at luvinsa@gmail.com within 7 days of the payment. Include:

• Phone number linked to your account
• Razorpay payment ID (starts with pay_)
• A short description of the issue

Timeline

We aim to review refund requests within 3 business days. Approved refunds are processed through Razorpay back to the original payment method and typically reach you within 5-7 business days (depending on your bank).

Cancellations

Payments are one-time (not subscriptions), so there’s nothing to cancel. If you started a Vault and didn’t complete it, you weren’t charged — nothing to worry about.

Contact

Refund and payment questions: luvinsa@gmail.com.